A friend of mine got me involved as a residential customer for Ambit. I knew we were in a contract for 12 months, but he said once that was over it just goes month to month.
Well it sure does!
They send you a letter, asking you to get your password and go online and pick a new contract! And the rates are DOUBLE what I was paying before. The month to month is a total rip off, my local gas company does better.
I suspect Ambit is banking on:
1. People losing their letter and forgetting to renew online
2. People not paying attention to their local gas rates and just picking a plan from Ambit
3. Doing nothing at all and having yourself month to month at a rate that is higher than your local service.
I'm suspecting had I not caught this, I would have overpaid about $400-$500 next 12 months. Just called and got them to cancel and they were cool about it.
Monetary Loss: $400.