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You will be on hold for 1-2 hours if you have a billing problem. Even if you are trying to renew with them expect the same wait period. They only have one 800 number you can call. Was also charged some mysterious 199.00 Early cancellation fee when I did not early...
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1.5
I didn't like
  • Being on hold two hours and counting
#1346380
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Ambit Energy - Free nights

Ambit Energy - Free nights
Ambit Energy - Free nights
Ambit Energy - Free nights
Ambit Energy - Free nights
Ambit Energy - Free nights
Free nights no deposit and get free energy saving products or out 50$ gift card we can help with water electricity and gas give me a call 346-321-1127
#1332800
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Worst customer service company. Stay away form them. I saved been a customer for many years and never had to call them until today. Bad experience. Never again. Will change energy company as soon as possible.
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PastelFrog
PastelFrog

Should be one star if any. {{Redacted}}

3.0
#1288298
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This turned out to be the worst program offer I have ever had and I "am not happy". Program ending this year (okay). Lied to about being able to use 2 certificates for a Spa/Golf Getaway by a rep --when website says you can't use two certificates back to back or within...
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Anonymous
Brian

You saved money on your electric the trip was a gift from a third party company

#1240143
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The reps treat you like you're stealing energy!! or its a luxury and not a necessity to have. They tack on fees and change rules when they want. The refundable deposit you'll never see so write it off. If you ever need an extension they need more money down on top of...
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I didn't like
  • Disgraceful
  • Are theives
  • Poor customer service relations
#1196201
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Power was out for a week due to bad storms in south texas. Power outtages blew out GFI's, breakers and had to have the smart meter replaced so I was out of town and didn't go back to the house for about 2 weeks. Missed my payment date by one day and the charges MY GOD,...
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Anonymous
Randy g

Ambit not in charge of delivery your power company is you really should know what your talking about when complaining anybody with ambit knows they do not deliver your power t...

#1195453
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Be careful what you sign up for. They say they will give a guaranteed saving of 1% or more, but the moment 1 year is up, they switch you to a variable rate which is always 80-90% higher than the incumbent rate (thats like almost double, its just plain price-gouging)....
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1.5
I liked
  • Saving money
I didn't like
  • Poor customer service relations
  • Deceptive tactics
#1191797
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Ambit Energy - Fantastic Vacation in Lake Tahoe at the Ridge Tahoe
Ambit Energy - Fantastic Vacation in Lake Tahoe at the Ridge Tahoe
Ambit Energy - Fantastic Vacation in Lake Tahoe at the Ridge Tahoe
A friend and I used 45000 points to go to Reno Nevada/Lake Tahoe for 7 nights/ 8 days, January 2018. The accomodation were first class! We had the largest suite (2 bedrooms/ 2 full bath, a WELL appointed kitchen, living room & dining room. These obviously were owners...
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5.0
I liked
  • It was great
#1189197
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Complete scam company. This is their M.O. Get on a low plan, if you fail to renew it no notice, no warning, no anything, they will just up your rate from 7cents per kw hour to 17cents per kilowatt hour. My husband just died and I have been so overwhelmed with grief and...
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Anonymous
Barbara Ormins

Not true that you got no notice of your plan expiring. Ambit corporate office sends all customers a letter 30-45 days before expiration urging customers to renew or change ser...

1.0
#1165595
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Ambit Energy - Points.... Please

Point program is nothing just a waist of time worth nothing. The oints do not make any difference in the price. Just a scam ambit should be ashamed
4.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1163496
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