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This turned out to be the worst program offer I have ever had and I "am not happy". Program ending this year (okay). Lied to about being able to use 2 certificates for a Spa/Golf Getaway by a rep --when website says you can't use two certificates back to back or within...
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#1240143
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The reps treat you like you're stealing energy!! or its a luxury and not a necessity to have. They tack on fees and change rules when they want. The refundable deposit you'll never see so write it off. If you ever need an extension they need more money down on top of...
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I didn't like
  • Poor customer service relations
  • Disgraceful
  • Are theives
#1196201
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Power was out for a week due to bad storms in south texas. Power outtages blew out GFI's, breakers and had to have the smart meter replaced so I was out of town and didn't go back to the house for about 2 weeks. Missed my payment date by one day and the charges MY GOD,...
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#1195453
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Be careful what you sign up for. They say they will give a guaranteed saving of 1% or more, but the moment 1 year is up, they switch you to a variable rate which is always 80-90% higher than the incumbent rate (thats like almost double, its just plain price-gouging)....
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1.5
I liked
  • Saving money
I didn't like
  • Poor customer service relations
  • Deceptive tactics
#1191797
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Ambit Energy - Fantastic Vacation in Lake Tahoe at the Ridge Tahoe
Ambit Energy - Fantastic Vacation in Lake Tahoe at the Ridge Tahoe
Ambit Energy - Fantastic Vacation in Lake Tahoe at the Ridge Tahoe
A friend and I used 45000 points to go to Reno Nevada/Lake Tahoe for 7 nights/ 8 days, January 2018. The accomodation were first class! We had the largest suite (2 bedrooms/ 2 full bath, a WELL appointed kitchen, living room & dining room. These obviously were owners...
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5.0
I liked
  • It was great
#1189197
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Complete scam company. This is their M.O. Get on a low plan, if you fail to renew it no notice, no warning, no anything, they will just up your rate from 7cents per kw hour to 17cents per kilowatt hour. My husband just died and I have been so overwhelmed with grief and...
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Anonymous
Barbara Ormins

Not true that you got no notice of your plan expiring. Ambit corporate office sends all customers a letter 30-45 days before expiration urging customers to renew or change ser...

1.0
#1165595
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Ambit Energy - Points.... Please

Point program is nothing just a waist of time worth nothing. The oints do not make any difference in the price. Just a scam ambit should be ashamed
4.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1163496
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Ambit Energy - Charged for Hurricane Harvey
Ambit Energy - Charged for Hurricane Harvey
Ambit Energy - Charged for Hurricane Harvey
How low can a company get? Not only have you guys blown up my phone, email, apartment complex (which I no longer live at as it was devastated by Hurricane Harvey, which you know), your customer service representatives have LITERALLY ARGUED WITH ME ON THE PHONE when I...
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Anonymous
Azamiatowski

As soon as I was able to get in contact with someone who actually worked in the home offices my problem was solved IMMEDIATELY. This did take some time, and I'm not sure why I...

1.0
#1161155
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I am like many other people on here that forgot to renew with a lower rate. I told a representative, "Why don't you just automatically lock us in at a lower rate? What customer would ever want a higher rate?" She said, "That is against our policy." So, I would not use...
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Anonymous
Barbara Ormins

I would not like a company to have control over my choosing another plan or renewing. Consumers in a deregulated/choice market should be glad to retain control of their accoun...

Anonymous
Anonymous

Poop

1.2
I didn't like
  • High prices
#1143316
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Don’t understand all the whiners. Went to Gatlinburg TN last year. Had to pay the local motel taxes (always mentioned up front) and I had to put a $50 deposit down in advance which I got back upon returning home. Very nice resort we stayed at for the 3 days/ 2 nights...
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5.0
#1133933
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