Ambit Energy - Never late, Debit card stolen, lights turned off ENORMOUS charges
AMBIT ENERGY CUSTOMERS: IMPORTANT, please read!
I had my debit card stolen last month and it was cancelled. Today Ambit turned off my electricity. I am an Ambit rep. They did not e-mail me, snail mail me or call my cell number. They called the house once and did not leave a message (agent told me they were not able to leave a message, but it counts as contacting me anyway). My original bill was: $65.39
I was charged:
$15.64 disconnect fee
$41.70 reconnect fee
$125.00 deposit because my electricity had been turned off
$2.50 to talk to a human being and
$2.50 to pay bey credit card, for a TOTAL of:
$252.73 for a $65.37 bill that was not paid because of a theft. I had NEVER missed a payment, I was never LATE with a payment. This was the FIRST and ONLY time the bill was not paid on time. They also know that I am a rep.
RUN as fast as you can to cancel your Ambit account and get another provider before they *** too.
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