Ambit Energy Complaints and Reviews

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  • Customers like
    • Savings4
    • Service3
    • Opportunities ambit provides2
  • Customers don't like
    • That they are thieves5
    • Service2
    • Are theives1

Joined the plan after one year rates got raised double of what normal. Called and found out that my contract expired and note was sent to me but I did not reply. Therefore for 4 more years I got charged more and never notified again about it after the first note. Felt like a complete looser. Add comment

  • May 31
  • Utility
  • Fort Worth, Texas
  • Positive Experience
  • 260
  • REVIEW RATING 5/5

We have a 4 BR home and I actually love seeing my electricity bill. We recommended 15 customers who gave them a try, and those bills are averaged each month, and that amount is deducted from our bill. When our contract is getting close to expiration we are notified via email and letter and even a phone call. We used them for my small business as well. Even more savings. If I don't have to pay... Read more

Was this review helpful? 0 1

  • May 14
  • Utility
  • Tonawanda, New York
  • 2
  • 2
  • 337
  • REVIEW RATING 4/5

I was approached by someone I know through my local grocery store. She tried to sell me on this Ambit Energy stuff with a spiel about them from her laptop. They(husband and wife) then tried to impress me with their endeavors by trying to give Ambit credibility by telling me that a popular radio DJ we both know is "into it too" but their efforts were for naught as I was very suspicious from the... Read more

Was this review helpful? 2 2

Almost tripled my bill. Ambit is the biggest scam on the planet and should be shut down. Never received any letter they claim to have sent. Worst company I have ever dealt with. Stay as far away from Ambit energy as possible Add comment

  • Apr 27
  • Utility
  • Billing Department
  • 1
  • 1
  • 287
  • REVIEW RATING 5/5

Charged me more than 3x the market rate for electric and more than 2x the market rate for gas because I didn't opt back in to the "savings plan." Supposedly sent me a letter telling me this, but I never got one. Starting to see a pattern here? Scam. Pure and simple. Even their "individual consultants" are saying this. Steer clear of Ambit at all costs. Call them company and find out they... Read more

Was this review helpful? 6 2

  • Apr 27
  • Utility
  • Syracuse, New York
  • Positive Experience
  • 1
  • 1
  • 296
  • REVIEW RATING 4/5

Ambit Energy Has rules they have to follow and so do we as customers. If you did not get your Email or your mailer from ambit and your Friend that signed you up for there service. All is not lost, you can still call ambit and Re-up for the savings plan. they will be more then happy to help you.. But if this is TO HARD to do then just get on the computer and tell all that are looking that you are... Read more

Was this review helpful? 4 10

  • Apr 22
  • Utility
  • Cortland, New York
  • Electric Service
  • 162
  • REVIEW RATING 5/5

You can tell how much of a scam this is when you call them. I receive a different story every time I complain. First they said I did not call and renew early enough. Then they said I had to wait 90 days for reimbursement against last year's guaranteed savings. 90 days later they said that I was not on guaranteed savings all last year. They said when I called I must have only asked for... Read more

Was this review helpful? 5 1

  • Apr 07
  • Utility
  • Texas, United States
  • Positive Experience
  • 1
  • 1
  • 239
  • REVIEW RATING 4/5

I have been an Ambit Energy Texas Electricity Customer for over 7 years and I have NOT had any issues. I have Saved Thousands of Dollars compared to what I was paying my previous Incumbent Provider. I pay my bill on time and in full every month and my Electricity stays on and works just fine. Every time my Contract ends, I get a Renewal Letter in the mail plus the Expiration Date is listed on... Read more

Was this review helpful? 4 7

  • Mar 20
  • Utility
  • Electricity Rate
  • 8
  • 8
  • 728
  • REVIEW RATING 5/5

I am amazed by how almost every complaint relates to an "I was never told" or "It must have been lost in the mail". Everyone is advised verbally and electronically during the sign up for cheaper energy that the ONLY thing the need to do to continue receiving lower rates is to simply re-confirm the request annually. After signing up, a welcome letter is received reiterating the requirement of an... Read more

Was this review helpful? 5 11

Ambit started out great. Then the rates were increased to a variable rate without notice. My energy bill skyrocketed. I switched back to my original provider and with my energy use the same as the previous month my bill wad $170 lower for the month. Be wary of initial savings. They wont last. Add comment

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