Ambit Energy Complaints and Reviews

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  • Customers like
    • Savings3
    • Service2
    • Opportunities ambit provides2
  • Customers don't like
    • That they are thieves5
    • Service2
    • Are theives1

  • May 14
  • Utility
  • Tonawanda, New York
  • 2
  • 2
  • 88
  • REVIEW RATING 3/5

I was approached by someone I know through my local grocery store. She tried to sell me on this Ambit Energy stuff with a spiel about them from her laptop. They(husband and wife) then tried to impress me with their endeavors by trying to give Ambit credibility by telling me that a popular radio DJ we both know is "into it too" but their efforts were for naught as I was very suspicious from the... Read more

Was this review helpful? 0 1

Almost tripled my bill. Ambit is the biggest scam on the planet and should be shut down. Never received any letter they claim to have sent. Worst company I have ever dealt with. Stay as far away from Ambit energy as possible Add comment

  • Apr 27
  • Utility
  • Billing Department
  • 179
  • REVIEW RATING 5/5

Charged me more than 3x the market rate for electric and more than 2x the market rate for gas because I didn't opt back in to the "savings plan." Supposedly sent me a letter telling me this, but I never got one. Starting to see a pattern here? Scam. Pure and simple. Even their "individual consultants" are saying this. Steer clear of Ambit at all costs. Call them company and find out they... Read more

Was this review helpful? 5 2

  • Apr 27
  • Utility
  • Syracuse, New York
  • Positive Experience
  • 176
  • REVIEW RATING 3/5

Ambit Energy Has rules they have to follow and so do we as customers. If you did not get your Email or your mailer from ambit and your Friend that signed you up for there service. All is not lost, you can still call ambit and Re-up for the savings plan. they will be more then happy to help you.. But if this is TO HARD to do then just get on the computer and tell all that are looking that you are... Read more

Was this review helpful? 2 9

  • Apr 22
  • Utility
  • Cortland, New York
  • Electric Service
  • 115
  • REVIEW RATING 5/5

You can tell how much of a scam this is when you call them. I receive a different story every time I complain. First they said I did not call and renew early enough. Then they said I had to wait 90 days for reimbursement against last year's guaranteed savings. 90 days later they said that I was not on guaranteed savings all last year. They said when I called I must have only asked for... Read more

Was this review helpful? 4 1

  • Apr 07
  • Utility
  • Texas, United States
  • Positive Experience
  • 1
  • 1
  • 192
  • REVIEW RATING 4/5

I have been an Ambit Energy Texas Electricity Customer for over 7 years and I have NOT had any issues. I have Saved Thousands of Dollars compared to what I was paying my previous Incumbent Provider. I pay my bill on time and in full every month and my Electricity stays on and works just fine. Every time my Contract ends, I get a Renewal Letter in the mail plus the Expiration Date is listed on... Read more

Was this review helpful? 4 5

  • Mar 20
  • Utility
  • Electricity Rate
  • 8
  • 8
  • 661
  • REVIEW RATING 5/5

I am amazed by how almost every complaint relates to an "I was never told" or "It must have been lost in the mail". Everyone is advised verbally and electronically during the sign up for cheaper energy that the ONLY thing the need to do to continue receiving lower rates is to simply re-confirm the request annually. After signing up, a welcome letter is received reiterating the requirement of an... Read more

Was this review helpful? 5 10

Ambit started out great. Then the rates were increased to a variable rate without notice. My energy bill skyrocketed. I switched back to my original provider and with my energy use the same as the previous month my bill wad $170 lower for the month. Be wary of initial savings. They wont last. Add comment

  • Mar 15
  • Utility
  • Park Ridge, Illinois
  • Gas Rate
  • 331
  • REVIEW RATING 5/5

This company promised a saving if I switch to them. As a result this month I found that I pay for gas 3 times more ($1.05/therm) than if I would pay to NicorGas ($0.35/therm). When I tried to switch back to NicorGas they told me that it would take 1-2 month. This company offered me to switch to another plan when I will pay $0.38/therm. The question is why they did not do that automatically if the... Read more

Was this review helpful? 6 3

  • Mar 13
  • Utility
  • Billing Department
  • 246
  • REVIEW RATING 4/5

After our original term expired with Ambit, the neglected to notify us about relocking on their fixed rate program and started charging 200-300% above the normal rate provided by Nicor Gas. After contacting them and asking about how is this a variable program when the rate didn't change for the following 3 months following expirations, we were told a fairy tale story about it isn't their fault... Read more

Was this review helpful? 1 1

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