Ambit Energy Complaints and Reviews

2.5
  • Savings3 votes
  • Opportunities ambit provides2 votes
  • Service2 votes
  • That they are thieves5 votes
  • Service2 votes
  • Are theives1 votes
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  • Apr 27
  • Utility
  • Billing Department
  • 87
  • REVIEW RATING 4/5

Charged me more than 3x the market rate for electric and more than 2x the market rate for gas because I didn't opt back in to the "savings plan." Supposedly sent me a letter telling me this, but I never got one. Starting to see a pattern here? Scam. Pure and simple. Even their "individual consultants" are saying this. Steer clear of Ambit at all costs. Call them company and find out they... Read more

Was this review helpful? 3 2

  • Apr 27
  • Utility
  • Syracuse, New York
  • Positive Experience
  • 76
  • REVIEW RATING 4/5

Ambit Energy Has rules they have to follow and so do we as customers. If you did not get your Email or your mailer from ambit and your Friend that signed you up for there service. All is not lost, you can still call ambit and Re-up for the savings plan. they will be more then happy to help you.. But if this is TO HARD to do then just get on the computer and tell all that are looking that you are... Read more

Was this review helpful? 1 3

  • Apr 22
  • Utility
  • Cortland, New York
  • Electric Service
  • 70
  • REVIEW RATING 4/5

You can tell how much of a scam this is when you call them. I receive a different story every time I complain. First they said I did not call and renew early enough. Then they said I had to wait 90 days for reimbursement against last year's guaranteed savings. 90 days later they said that I was not on guaranteed savings all last year. They said when I called I must have only asked for... Read more

Was this review helpful? 2 1

  • Apr 07
  • Utility
  • Texas, United States
  • Positive Experience
  • 1
  • 1
  • 157
  • REVIEW RATING 4/5

I have been an Ambit Energy Texas Electricity Customer for over 7 years and I have NOT had any issues. I have Saved Thousands of Dollars compared to what I was paying my previous Incumbent Provider. I pay my bill on time and in full every month and my Electricity stays on and works just fine. Every time my Contract ends, I get a Renewal Letter in the mail plus the Expiration Date is listed on... Read more

Was this review helpful? 4 3

  • Mar 20
  • Utility
  • Electricity Rate
  • 8
  • 8
  • 624
  • REVIEW RATING 5/5

I am amazed by how almost every complaint relates to an "I was never told" or "It must have been lost in the mail". Everyone is advised verbally and electronically during the sign up for cheaper energy that the ONLY thing the need to do to continue receiving lower rates is to simply re-confirm the request annually. After signing up, a welcome letter is received reiterating the requirement of an... Read more

Was this review helpful? 4 8

Ambit started out great. Then the rates were increased to a variable rate without notice. My energy bill skyrocketed. I switched back to my original provider and with my energy use the same as the previous month my bill wad $170 lower for the month. Be wary of initial savings. They wont last. Add comment

  • Mar 15
  • Utility
  • Park Ridge, Illinois
  • Gas Rate
  • 319
  • REVIEW RATING 5/5

This company promised a saving if I switch to them. As a result this month I found that I pay for gas 3 times more ($1.05/therm) than if I would pay to NicorGas ($0.35/therm). When I tried to switch back to NicorGas they told me that it would take 1-2 month. This company offered me to switch to another plan when I will pay $0.38/therm. The question is why they did not do that automatically if the... Read more

Was this review helpful? 5 3

  • Mar 13
  • Utility
  • Billing Department
  • 233
  • REVIEW RATING 4/5

After our original term expired with Ambit, the neglected to notify us about relocking on their fixed rate program and started charging 200-300% above the normal rate provided by Nicor Gas. After contacting them and asking about how is this a variable program when the rate didn't change for the following 3 months following expirations, we were told a fairy tale story about it isn't their fault... Read more

Was this review helpful? 1 1

  • Mar 12
  • Utility
  • Tinley Park, Illinois
  • Billing Department
  • 171
  • REVIEW RATING 4/5

They said they sent me a letter 24 months ago reminding me to call them so I could extend my savings plan. I either never got this letter or they never sent it: take your pick. Either way, because I didn't respond to this one letter (no further attempts to reach me were ever made), my rate went to $1.06 per therm. I have been paying this amount for the past 24 months they explain to me. So... Read more

Was this review helpful? 3 2

  • Mar 06
  • Utility
  • Gas Service
  • 7
  • 7
  • 565
  • REVIEW RATING 5/5

Do your research before choosing this energy company. They sign you up for a decent looking plan with "guaranteed" savings at the end of the year but make you sign up for the discount plan on a yearly basis. They claim to mail you a notice but many do not receive this ---myself included. If you don't renew this signup they put you in a "variable" plan which charges 3x the local utility rate.... Read more

Was this review helpful? 7 4

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