Ambit Energy Complaints and Reviews

2.5
  • Savings3 votes
  • Opportunities ambit provides2 votes
  • Service2 votes
  • That they are thieves5 votes
  • Service2 votes
  • Are theives1 votes
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  • Apr 07
  • Utility
  • Texas, United States
  • Positive Experience
  • 71
  • REVIEW RATING 4/5

I have been an Ambit Energy Texas Electricity Customer for over 7 years and I have NOT had any issues. I have Saved Thousands of Dollars compared to what I was paying my previous Incumbent Provider. I pay my bill on time and in full every month and my Electricity stays on and works just fine. Every time my Contract ends, I get a Renewal Letter in the mail plus the Expiration Date is listed on... Read more

Was this review helpful? 2 2

  • Mar 20
  • Utility
  • Electricity Rate
  • 8
  • 8
  • 540
  • REVIEW RATING 5/5

I am amazed by how almost every complaint relates to an "I was never told" or "It must have been lost in the mail". Everyone is advised verbally and electronically during the sign up for cheaper energy that the ONLY thing the need to do to continue receiving lower rates is to simply re-confirm the request annually. After signing up, a welcome letter is received reiterating the requirement of an... Read more

Was this review helpful? 3 4

Ambit started out great. Then the rates were increased to a variable rate without notice. My energy bill skyrocketed. I switched back to my original provider and with my energy use the same as the previous month my bill wad $170 lower for the month. Be wary of initial savings. They wont last. Add comment

  • Mar 15
  • Utility
  • Park Ridge, Illinois
  • Gas Rate
  • 273
  • REVIEW RATING 5/5

This company promised a saving if I switch to them. As a result this month I found that I pay for gas 3 times more ($1.05/therm) than if I would pay to NicorGas ($0.35/therm). When I tried to switch back to NicorGas they told me that it would take 1-2 month. This company offered me to switch to another plan when I will pay $0.38/therm. The question is why they did not do that automatically if the... Read more

Was this review helpful? 5 2

  • Mar 13
  • Utility
  • Billing Department
  • 198
  • REVIEW RATING 4/5

After our original term expired with Ambit, the neglected to notify us about relocking on their fixed rate program and started charging 200-300% above the normal rate provided by Nicor Gas. After contacting them and asking about how is this a variable program when the rate didn't change for the following 3 months following expirations, we were told a fairy tale story about it isn't their fault... Read more

Was this review helpful? 1 0

  • Mar 12
  • Utility
  • Tinley Park, Illinois
  • Billing Department
  • 148
  • REVIEW RATING 4/5

They said they sent me a letter 24 months ago reminding me to call them so I could extend my savings plan. I either never got this letter or they never sent it: take your pick. Either way, because I didn't respond to this one letter (no further attempts to reach me were ever made), my rate went to $1.06 per therm. I have been paying this amount for the past 24 months they explain to me. So... Read more

Was this review helpful? 3 1

  • Mar 06
  • Utility
  • Gas Service
  • 7
  • 7
  • 516
  • REVIEW RATING 5/5

Do your research before choosing this energy company. They sign you up for a decent looking plan with "guaranteed" savings at the end of the year but make you sign up for the discount plan on a yearly basis. They claim to mail you a notice but many do not receive this ---myself included. If you don't renew this signup they put you in a "variable" plan which charges 3x the local utility rate.... Read more

Was this review helpful? 7 2

  • Mar 04
  • Utility
  • Teaneck, New Jersey
  • Electricity
  • 300
  • REVIEW RATING 5/5

We used Ambit Energy as our provider for electric and gas as opposed to PSEG. Without notice after contract expired increased both bills to way over market rate without any basis. Our electric bill by 70% on a per KWH basis. This is basic price gauging without any basis. When I called to find out the basis for the new arbitrary charges they claimed it was market. When I showed that it was a... Read more

Was this review helpful? 2 0

  • Feb 24
  • Utility
  • Guaranteed Savings Plan
  • 340
  • REVIEW RATING 5/5

I signed up for guaranteed savings plan. They changed my plan without written notice. Now they charge me triple the amount I used to pay. Current gas rate for 1 therm is 35 cents and Ambit is charging me $1.06. Ambit energy states that a renewal letter was mailed to my address, but I didn’t receive anything. Obviously they are counting on consumers not taking action with the letter sent (or... Read more

Was this review helpful? 4 1

  • Feb 20
  • Utility
  • Rochester, New York
  • Positive Experience
  • 2
  • 2
  • 710
  • REVIEW RATING 5/5

In my opinion, Ambit, or any company like Ambit is only as good as the person that is working it. If you aren't making money - there is probably something wrong with either your work ethic, or how you are approaching people. This is not a get rich quick company - and you are not working for anyone but yourself. If you aren't doing well - surround yourself with positive people who are doing well... Read more

Was this review helpful? 7 7

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