Ambit Energy Complaints and Reviews

2.8
  • Savings3 votes
  • Service2 votes
  • Opportunities ambit provides2 votes
  • That they are thieves3 votes
  • Service2 votes
  • Are theives1 votes
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  • Feb 24
  • Utility
  • Guaranteed Savings Plan
  • 163
  • REVIEW RATING 4/5

I signed up for guaranteed savings plan. They changed my plan without written notice. Now they charge me triple the amount I used to pay. Current gas rate for 1 therm is 35 cents and Ambit is charging me $1.06. Ambit energy states that a renewal letter was mailed to my address, but I didn’t receive anything. Obviously they are counting on consumers not taking action with the letter sent (or... Read more

Was this review helpful? 1 1

Ambit is a very respectful company & is the most honest & up front electric retailer inn America. Add comment

  • Feb 20
  • Utility
  • Rochester, New York
  • Positive Experience
  • 1
  • 1
  • 316
  • REVIEW RATING 5/5

In my opinion, Ambit, or any company like Ambit is only as good as the person that is working it. If you aren't making money - there is probably something wrong with either your work ethic, or how you are approaching people. This is not a get rich quick company - and you are not working for anyone but yourself. If you aren't doing well - surround yourself with positive people who are doing well... Read more

Was this review helpful? 4 2

  • Feb 19
  • Utility
  • New York, New York
  • Billing Department
  • 195
  • REVIEW RATING 5/5

contract ran out and ambit put the off peak charge from 3 cents kwh up to 12 cents kwh mid peak from 7 cents up to 15 cents kwh on peak from 7 cents up to 16 cents all without any notice. Called them and asked what is going on. They are like tough luck buddy it is your fault that the contract ran out. You will now pay what the open market is. Rates on open market are not near that high. There is... Read more

Was this review helpful? 3 1

  • Feb 14
  • Utility
  • Edgecliff Village, Texas
  • Electricity
  • 360
  • REVIEW RATING 4/5

I home late from work. My lights we're turned off. I h aave my dog in the house and I am in my car because I can not get in my house. Because the electricity is off. I paid my bill on the day it was due but it was to late at 8:00p for them to restore my electric so I slept in my car. The encore Stated they could not turn on light because I needed to call Ambit Energy. I call all the 1 888... Read more

Was this review helpful? 1 2

  • Feb 13
  • Utility
  • Schenectady, New York
  • Billing Department
  • 1
  • 1
  • 323
  • REVIEW RATING 5/5

I consider myself a fairly good steward of my finances. Supposedly they sent a letter telling me my plan was changing unless I called and asked for a better plan. I never saw the letter. My rates went through the roof. Double. If you're not looking they will rip you off. I consider myself a fairly good steward of my finances. Supposedly they sent a letter telling me my plan was changing unless I... Read more

Was this review helpful? 2 0

  • Feb 13
  • Utility
  • Ringtown, Pennsylvania
  • Billing Department
  • 3
  • 3
  • 366
  • REVIEW RATING 5/5

signed up for their var. rate and was a customer for 2 years. Got my bill and freaked. When I called them they tell me it is my fault for using the variable rate. I ask them what was the rate I was being billed and they told me 18 cents per. Fully 9 cents more than they were advertising on their web site for the Variable . When I ask them why, I was all but told that it was because I let them get... Read more

Was this review helpful? 2 0

  • Feb 05
  • Utility
  • Rochester, New York
  • Positive Experience
  • 1
  • 1
  • 1057
  • REVIEW RATING 5/5

I have been a customer and consultant for Ambit for 4 years. I was promised a savings based on my choosing their guaranteed savings plan. The only requirement is I renew this option every year. Fortunately I did this and I have experienced savings and piece of mind. Even with the volatile energy market my savings were greater than the guarantee. I also exercised their option of getting free... Read more

Was this review helpful? 5 3

  • Feb 03
  • Utility
  • Positive Experience
  • 403
  • REVIEW RATING 4/5

I have been pleased with my Ambit Energy Service. Most people that complain are doing so because they did not renew their service plan when it was due. When I signed up for Ambit's service I chose a plan and knew in advance when I would need to renew. I spoke with a customer service rep and was reminded again then during a certain month I would need to renew my plan. I then spoke with a third... Read more

Was this review helpful? 5 9

  • Jan 23
  • Utility
  • Bloomingdale, Illinois
  • Billing Department
  • 1
  • 1
  • 820
  • REVIEW RATING 5/5

I have noticed that my gas bill kept going gradually up and up and that is they way they intended it to happen so no one paid attention. Eventually when it was really high though I lived in the house for 15 years and never paid a bill that high even after keeping literature in house at 62 degrees, I realized there was a problem and called Nicor and they said that Ambit was charging more than... Read more

Was this review helpful? 7 4

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